CAN I ORDER BY PHONE?

Simply call our Customer Service Team on +852 2544 6006 who will gladly provide you with assistance, product advice and other information.

 

CUSTOMER SERVICE OPENING HOURS

The Customer Service team is available to assist you via telephone and email from Monday to Friday, between 9am and 6pm HK time and Saturday between 9am and 1pm HK time (GMT+8).

 

WHICH CREDIT CARDS DO YOU ACCEPT? 

We currently accept VISA, Mastercard & PayPal.

 

DELIVERY/SHIPPING

We offer delivery of all products from our website to international destinations. We currently ship to most countries around the world, however at present, we do not offer delivery to Mongolia, South Sudan & Western Sahara.

Delivery cost is calculated at checkout and will be based on weight of shipment and destination. 

For deliveries within Hong Kong, Macau, China & Taiwan, we use SF Express to deliver your shipments via standard express with tracking. A signature will be required upon receiving the shipment.

For delivery to the rest of the world, we use Hong Kong Post to deliver your shipments via international standard registered mail with tracking. A signature will be required upon receiving the shipment.

Orders normally require 1-3 days for processing. After which you will receive an email from us to let you know that your order is on its way to you.

Orders placed on Saturdays, Sundays or any public holidays will be processed the following work day.

Please allow 1-2 working days for deliveries within Hong Kong.

For deliveries to Macau, China & Taiwan please allow up to 3 working days for delivery.

For deliveries to the rest of the world, please allow up to 14 working days for delivery. 

 

HOW DO I FIND OUT WHEN NEW PRODUCTS ARE BEING LAUNCHED?

To receive exclusive news and product previews from the Florté team, please stay in touch by signing up to our newsletter at the bottom of this page or any other page on this website.